Supported Web Browsers for Ekkl

To give you the best possible streaming experience at ekkl.com, we recommend using one of our primarily supported web browsers. These browsers are regularly tested to ensure Ekkl runs smoothly, looks great, and gives you access to all of our features.

Recommended Browsers

Ekkl.com is primarily supported on the following browsers:

• Google Chrome
• Safari
• Microsoft Edge
• Mozilla Firefox

For the best experience, we recommend keeping your browser updated to the latest version.

Using a Different Browser?

Ekkl may still work on other browsers, but features and playback are optimized for the browsers listed above. If you run into any trouble, switching to one of our recommended browsers is the quickest way to get the best experience.

Having Trouble? Clear Your Cache and Cookies

If Ekkl isn’t loading or behaving as expected on any of these browsers, clearing your cache and cookies is one of the most effective fixes. Follow the steps for your browser below, then return to ekkl.com and sign in again.

Note: Clearing cookies will sign you out of most websites, so you’ll need to log back in to Ekkl (and other sites) afterward.

On Desktop Browsers

Google Chrome

1. Click the three-dot menu (⋮) in the top-right corner.
2. Select Settings → Privacy and security → Clear browsing data.
3. Set the time range to All time.
4. Check Cookies and other site data and Cached images and files.
5. Click Clear data, then restart your browser.

Shortcut: press Ctrl+Shift+Delete (Windows) or Cmd+Shift+Delete (Mac).

Safari (Mac)

1. From the menu bar, click Safari → Settings.
2. Go to the Privacy tab and click Manage Website Data.
3. Click Remove All to clear stored cookies and cache, then confirm.
4. Close and reopen Safari.

Microsoft Edge

1. Click the three-dot menu (…) in the top-right corner.
2. Select Settings → Privacy, search, and services.
3. Under Clear browsing data, click Choose what to clear.
4. Set the time range to All time, then check Cookies and other site data and Cached images and files.
5. Click Clear now, then restart your browser.

Shortcut: press Ctrl+Shift+Delete.

Mozilla Firefox

1. Click the menu button (☰) in the top-right corner.
2. Select Settings → Privacy & Security.
3. Under Cookies and Site Data, click Clear Data.
4. Check Cookies and site data and Cached web content, then click Clear.
5. Restart your browser.

Shortcut: press Ctrl+Shift+Delete.

On Mobile Browsers

Important: On phones and tablets, mobile browsers are for account setup only. You can create your account and subscribe through your mobile browser — but you cannot stream on the mobile browser itself. To start watching on a mobile device, download the Ekkl app from the App Store (iOS) or Google Play Store (Android), then log in with the account you just created.

If you’re having trouble on a mobile browser, here’s how to clear your cache and cookies:

Safari (iPhone & iPad)

1. Open the Settings app on your device.
2. Scroll down and tap Safari.
3. Tap Clear History and Website Data.
4. Confirm to clear. (This clears data for all sites and signs you out.)

Chrome (Android)

1. Open Chrome and tap the three-dot menu (⋮) in the top-right corner.
2. Tap History → Clear browsing data (or Settings → Privacy and security → Clear browsing data).
3. Set the time range to All time.
4. Check Cookies and site data and Cached images and files.
5. Tap Clear data.

Chrome (iPhone & iPad)

1. Open Chrome and tap the three-dot menu (…).
2. Tap Delete Browsing Data (or Settings → Privacy → Clear Browsing Data).
3. Set the time range to All Time.
4. Make sure Cookies, Site Data and Cached Images and Files are selected.
5. Tap Delete Browsing Data and confirm.

Using Firefox or Edge on mobile? The steps are similar — open the browser menu, go to Settings, and look for the option to clear browsing data, cookies, and cache.

More Tips for Smooth Streaming

• Keep your browser up to date: The latest version ensures the best performance and security.
• Enable JavaScript: Ekkl requires JavaScript to be enabled to stream content.
• Try a supported browser: If issues persist, switching to Chrome, Safari, Edge, or Firefox often resolves them.

Need Help?

If you’re still having trouble after clearing your cache and cookies, our customer support team is happy to help — just reach out at ekkl.com/contact.