How to Report a Bug on Our Platform

At Ekkl, we strive to provide you with the best possible experience. If you encounter a bug while using our platform, we want to hear about it! Reporting bugs helps us improve our services and ensures a smoother experience for all users. Here’s how you can report a bug effectively:

Step 1: Visit Our Contact Page

To start the bug reporting process, you can either navigate to ekkl.com and click the chatbot icon in the bottom right of the screen to begin an automated ticket regarding the bug you found or you can go to https://ekkl.freshdesk.com/support/home and select "Submit a ticket" to report your bug.

Step 2: Fill Out the Bug Report Form

Once you’re on the contact page, you will find a form specifically for reporting bugs. Please fill out all the required fields. Providing detailed information will help us understand the issue better and address it more quickly. Here’s what to include:

• Description of the Bug: Clearly describe the bug you encountered. Include what you were trying to do, what happened instead, and any error messages you received.

• Steps to Reproduce: If possible, outline the steps you took that led to the bug. This will assist our team in replicating the issue on our end.

• Device and Browser Information: Let us know what device (e.g., mobile, tablet, desktop) and browser (e.g., Chrome, Firefox, Safari) you were using when you encountered the bug. This information can be crucial for troubleshooting.

Step 3: Submit Your Report

After filling out the form, double-check your information for accuracy, then hit the submit button. Our support team will review your report and work on resolving the issue as quickly as possible.

Thank You!

We appreciate your help in making Ekkl a better platform for everyone. Your feedback is invaluable, and we are committed to addressing any issues you may encounter. If you have any further questions or need assistance, feel free to reach out to us through the contact page. Thank you for being a part of our community!