How to Get Support at Ekkl

At Ekkl, we understand that you may have questions or need assistance with our services. We're here to help. There are two ways to reach our customer support team.

1. Use the Ekkl chatbot

For a quicker, more interactive experience, use our chatbot. Visit the Ekkl website and look for the chatbot icon, usually in the bottom right corner of your screen. Click it, and you'll be guided through a series of prompts to describe your concern. The chatbot will create a support ticket for you, so your issue is logged and routed to the right team.

2. Email us

To reach a support agent directly, email support@ekkl.com. Your message creates a support ticket automatically, and an agent will follow up by email.

To help us resolve your issue as quickly as possible, please include:

• The email address on your Ekkl account
• The device you're using (for example, iPhone, Roku, LG TV)
• A description of what's happening, including any error message you see
• What you were doing when the problem started

The more detail you can give us up front, the fewer follow-up questions we'll need to ask.

Our support hours

Our support team is available Monday through Friday, 9:00 AM to 5:00 PM MST. Arizona does not observe daylight saving time, so this is the same as Pacific time during the summer months and the same as Mountain time in the winter.

Messages sent outside these hours — including on weekends and holidays — will be answered when the team is next available. Every message is logged as a ticket, so nothing gets lost, and we'll respond at our earliest convenience.

Whichever way you choose to reach us, our customer support team is committed to getting you the assistance you need. We value your questions and look forward to helping you.