Clearing Cache and Troubleshooting App Crashes

Fixing App Performance Issues

Is the Ekkl app running slowly, freezing, or crashing? Clearing your cache and performing basic troubleshooting can often resolve these issues. Follow the steps below for your specific device.

General Troubleshooting Steps

Before diving into device-specific solutions, try these quick fixes:

1. Close and reopen the app: Fully close Ekkl (don't just minimize it) and open it again
2. Restart your device: A simple restart can resolve many issues
3. Check for app updates: Make sure you have the latest version of Ekkl installed
4. Check your internet connection: A weak connection can cause freezing and crashes
5. Free up storage space: If your device is low on storage, apps may not perform well

Clearing Cache by Device

Android:

1. Go to Settings → Apps (or Application Manager)
2. Find and select Ekkl
3. Tap Storage
4. Tap Clear Cache (Note: "Clear Data" will log you out)
5. Reopen the Ekkl app

iPhone/iPad: iOS doesn't have a cache-clearing option for individual apps. Instead:

1. Delete the Ekkl app (press and hold the icon, then tap Remove)
2. Reinstall from the App Store
3. Sign back in

Amazon Fire TV:

1. Go to Settings → Applications → Manage Installed Applications
2. Select Ekkl
3. Select Clear Cache
4. If issues persist, select Clear Data (you'll need to sign in again)

Roku: Roku doesn't store app caches the same way, but you can:

1. Remove the Ekkl channel (highlight it, press ★, select Remove)
2. Restart your Roku (Settings → System → System Restart)
3. Re-add Ekkl from the Channel Store

Apple TV:

1. Delete the Ekkl app (highlight it, press and hold the touchpad, select Delete)
2. Reinstall from the App Store
3. Sign back in

Web Browser:

1. Open your browser settings
2. Find "Privacy" or "Clear browsing data"
3. Select "Cached images and files" and "Cookies"
4. Clear the data
5. Revisit ekkl.com and sign in again

App Keeps Crashing?

If clearing the cache doesn't help:

1. Uninstall and reinstall: Remove the app completely, then download it fresh from your app store
2. Check device compatibility: Ensure your device meets minimum requirements
3. Update your device software: Outdated operating systems can cause app conflicts
4. Report the issue: Contact us at ekkl.com/contact with details about when the crash occurs

When to Contact Support

Please reach out to our support team if:

• Crashes happen consistently at a specific point
• The issue persists after reinstalling
• You see a specific error code or message

Include your device model, operating system version, and what you were doing when the crash occurred.