Troubleshooting Login Issues on TV and Browser

Can't Sign In? Here's How to Fix It

Having trouble logging into Ekkl on your TV, streaming device, or web browser? Don't worry—most login issues can be resolved quickly. Follow these troubleshooting steps to get back to watching.

Common Login Issues and Solutions

"Invalid email or password" error:

1. Double-check that you're entering the correct email address
2. Make sure Caps Lock is off—passwords are case-sensitive
3. Try resetting your password at ekkl.com/forgot-password
4. If using a TV, try signing in on your phone or computer first to confirm your credentials work

Login works on mobile but not on TV:

1. Make sure your TV or streaming device is connected to the internet
2. Check for app updates in your device's app store
3. Try uninstalling and reinstalling the Ekkl app
4. Use the "Sign in with code" option instead of typing your password

"Sign in with code" not working:

1. Make sure you're entering the code at the correct URL (usually ekkl.com/activate)
2. Codes expire after a few minutes—request a new code if needed
3. Ensure you're logged into the same Ekkl account on the device where you're entering the code

Browser won't let me sign in:

1. Clear your browser's cache and cookies
2. Try using a different browser (Chrome, Safari, Firefox, Edge)
3. Disable browser extensions that might interfere (ad blockers, privacy tools)
4. Make sure JavaScript is enabled in your browser settings
5. Try using an incognito/private browsing window

Stuck on loading screen after login:

1. Close the app completely and reopen it
2. Check your internet connection
3. Restart your device
4. Uninstall and reinstall the app

Smart TV Specific Tips

• Samsung TV: Clear the app cache in Settings → Apps → Ekkl → Clear Cache
• Roku: Remove the channel and re-add it from the Channel Store
• Fire TV: Go to Settings → Applications → Manage Installed Applications → Ekkl → Clear Cache
• Apple TV: Delete the app and reinstall from the App Store

Still Can't Log In?

If you've tried these steps and still can't access your account, please contact our support team at ekkl.com/contact with:

• The device you're trying to use
• The email address associated with your account
• A description of the error message (if any)
• What troubleshooting steps you've already tried

We'll help you get back to watching as quickly as possible!