How to Reset Your Password or Recover a Hacked Account

Created by David Stallings, Modified on Mon, 15 Dec, 2025 at 3:21 PM by David Stallings

Forgotten Password

If you've forgotten your password or suspect that your account may have been compromised, don’t worry! The quickest way to regain access and secure your account is by performing a password reset. Follow the steps below to reset your password safely and efficiently.

Step 1: Initiate the Reset

To get started, navigate to the login page of our website. Look for the “Forgot Password?” link, which is typically located just below the password entry field. Clicking this link will direct you to the password recovery process.

Step 2: Enter Your Email

Next, you will be prompted to enter the email address associated with your account. Make sure to double-check that you are using the correct email address to ensure you receive the reset instructions promptly. After entering your email, click the “Submit” button to proceed.

Step 3: Check Your Inbox

Shortly after submitting your email, check your inbox for an email from us containing a password reset link. This email should arrive within a few minutes. If you don’t see it, please take a moment to check your Spam or Junk folder, as sometimes automated emails can end up there.

Step 4: Create a Strong New Password

Once you find the email, click the link provided to visit our secure password reset page. Here, you will be able to create a new password. We recommend choosing a strong and unique password that you haven’t used before. This is especially important if you suspect your account was hacked; ensure that your new password is significantly different from your old one to enhance your account's security.

Step 5: Log In

After successfully creating your new password, return to the login page. Enter your email address along with your new password to sign in to your account. You should now have full access!

Still Locked Out?

If you did not receive the password reset email or are still unable to access your account after following these steps, please don’t hesitate to reach out to our support team. You can find assistance by visiting the “Contact Us” section on our website. We’re here to help you regain access to your account as quickly as possible!

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