Check Spam/Junk/Promotions Folders

If you're expecting an important email from us, such as a verification email, and you haven't received it, the first step is to check your Spam, Junk, or Promotions folders. Email providers often filter messages to these folders to keep your inbox organized, and sometimes legitimate emails can end up there by mistake. Here’s how to ensure you don’t miss our important communications:

1. Check Spam/Junk/Promotions Folders: Open your email client and navigate to your Spam or Junk folder. Look for any emails from us, particularly those sent from noreply@ekkl.com. If you find our email there, mark it as "Not Spam" or "Not Junk" to help ensure future emails land in your inbox.
2. Whitelist noreply@ekkl.com: To prevent our emails from being filtered in the future, consider adding noreply@ekkl.com to your email whitelist or contacts. This action tells your email provider that you want to receive messages from us, reducing the chances of our emails being misdirected.
3. Resend Verification Email: If you still cannot find the verification email, you can easily request it again. Simply click on the button or link labeled "Resend Verification Email" on our website. This will trigger a new email to be sent to your inbox.
4. Wait a Few Minutes: Sometimes, there can be a slight delay in email delivery. If you’ve just signed up or requested a verification email, please allow a few minutes for it to arrive. If you still don’t see it after waiting, it’s a good idea to check your folders again.

By following these steps, you can ensure that you receive all necessary communications from us without any hassle. If you continue to experience issues, please don’t hesitate to reach out to our customer support team for further assistance. We’re here to help!