Managing Your Payment Method and Billing Questions

Everything You Need to Know About Payments and Billing

At Ekkl, we aim to make billing simple and transparent. This article covers how to update your payment method, understand your billing cycle, and address common billing questions.

How to Update Your Payment Method

If you need to add a new card or update your existing payment information:

1. Log in to your account: Visit ekkl.com and sign in with your email and password.
2. Go to Account Settings: Click on your profile icon in the top right corner and select "Account Settings."
3. Select "Payment Method": In the Account Settings menu, find and click on "Billing Settings."
4. Update your card: Fill out the box titled "Update Payment Method" with your new card details. We accept digital credit cards from all financial institutions.
5. Save changes: Click "Update Payment Method" to confirm your new payment method. Your next billing cycle will be charged to this card.

Understanding Your Billing Cycle

Monthly Plan:

• You are billed on the same date each month (the date you first subscribed).
• For example, if you subscribed on January 15th, you'll be billed on the 15th of each month.
• If the billing date doesn't exist in a given month (e.g., the 31st in February), you'll be billed on the last day of that month.

Annual Plan:

• You are billed once per year on the anniversary of your subscription start date.
• For example, if you subscribed on March 10th, 2025, your next annual payment will be on March 10th, 2026.

Common Billing Questions

When will I be charged? Your card will be charged at the start of each billing period (monthly or annually, depending on your plan). Charges typically process within 24 hours of your billing date.

Why was I charged a different amount? If you recently upgraded your plan, signed up during a promotion, or your promotional period ended, your charge amount may differ. Check your email for billing notifications that explain any changes.

My payment failed. What do I do? If your payment fails, we'll notify you by email and retry the charge after a few days. To avoid service interruption:

1. Update your payment method with a valid card.
2. Ensure your card hasn't expired and has sufficient funds.
3. Contact your bank if the issue persists—sometimes banks block subscription charges.

I was charged after I cancelled. Why? If you were charged after cancelling, it's possible the cancellation was processed after your billing date. Please contact our support team at ekkl.com/contact with your cancellation confirmation email, and we'll investigate.

How do I get a refund? As outlined in our Refund Policy, subscription purchases are non-refundable. However, if you believe there was a billing error (such as a duplicate charge or an unauthorized charge), please contact us immediately and we'll work to resolve it.

Can I change my billing date? Currently, we do not support changing your billing date. Your billing date is set based on your original subscription date.

Need More Help?

If you have billing questions not covered here, or if you notice an error on your account, please reach out to our support team at ekkl.com/contact. Include your account email and a description of the issue, and we'll get back to you as quickly as possible.